Severity
Moderate
ModerateActive
CPSC recall · Reported January 4, 2018
HP Recalls Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards
The lithium-ion batteries can overheat, posing fire and burn hazards
The CPSC recalled This recall involves lithium-ion batteries for HP Notebook computers and mobile workstati… - a moderate-severity action.
HP Recalls Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn … was recalled and listed by the CPSC in January 4, 2018. Reason: The lithium-ion batteries can overheat, posing fire and burn hazards. Remedy: Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their batte…. Verify recall #18077 with the CPSC before acting.
The recall
issued this moderate-severity CPSC recall-The lithium-ion batteries can overheat, posing fire and burn hazards.
- Moderate
- severity level
- January 4, 2018
- reported
Sourced from official CPSC enforcement records. Verify recall #18077 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #18077) was formally reported on January 4, 2018. It is classified under Moderate severity, with a current status of Active. The recalling firm is not specified in the federal record. Federal records list the affected scope as About 50,000 (in addition, 2,600 were sold in Canada).
The documented reason for this recall is: The lithium-ion batteries can overheat, posing fire and burn hazards Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is i… - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Electronics recalls over time
Where this recall sits in its category - 609 electronics recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 50,000 (in addition, 2,600 were sold in Canada)
Related Recalls
6
6 from same agency
Product description
This recall involves lithium-ion batteries for HP Notebook computers and mobile workstations. The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation or for any of the products listed above.
Reason for recall
The lithium-ion batteries can overheat, posing fire and burn hazards
Remedy, what to do
Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 18077 |
| Date reported | January 4, 2018 |
| Date initiated | January 4, 2018 |
| Recalling firm | Not disclosed |
| Affected scope | About 50,000 (in addition, 2,600 were sold in Canada) |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for ins…
- Check the recall number (18077) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
This recall involves lithium-ion batteries for HP Notebook computers and mobile workstations. The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation or for any of the products listed above.. Units affected: About 50,000 (in addition, 2,600 were sold in Canada).
Why was this product recalled? ▼
The lithium-ion batteries can overheat, posing fire and burn hazards
What should consumers do? ▼
Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.
Which agency issued this recall? ▼
This recall was issued by the CPSC on January 4, 2018. Severity: Moderate. Recall number: 18077.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (18077) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
Nearby Recalls in This Category
Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
CPSC Moderate
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Super Off-Road Solar Power Banks Recalled Due to Overheating; Imported by Spector & Co.
· 2026-06-25
CPSC Moderate
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School Specialty, LLC, of Greenville, Wisconsin · 2026-06-11
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Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported January 4, 2018. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.