HP Recalls Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards

The lithium-ion batteries can overheat, posing fire and burn hazards

Recall #: 18077
Affected scope: About 50,000 (in addition, 2,600 were sold in Canada)

Compiled from official public sources by the publisher. · Updated September 2026

The CPSC recalled This recall involves lithium-ion batteries for HP Notebook computers and mobile workstati….

HP Recalls Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn … was recalled and listed by the CPSC in January 4, 2018. Reason: The lithium-ion batteries can overheat, posing fire and burn hazards. Remedy: Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their batte…. Verify recall #18077 with the CPSC before acting.

The recall

issued this CPSC recall-The lithium-ion batteries can overheat, posing fire and burn hazards.

None
agency class: January 4, 2018
reported

Sourced from official CPSC enforcement records. Verify recall #18077 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.

Recall Insight

This recall's affected scope, documented in the Recall Profile below, stays within a single-region or limited-distribution footprint. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. Consumers holding this product should act on the agency's documented remedy above rather than relying on general guidance.

Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.

Product description

This recall involves lithium-ion batteries for HP Notebook computers and mobile workstations. The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation or for any of the products listed above.

Reason for recall

The lithium-ion batteries can overheat, posing fire and burn hazards

Remedy, what to do

Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.

Recall Profile

Structured summary of the CPSC recall record
Attribute	Value
Agency	U.S. Consumer Product Safety Commission
Severity class	Not classified by agency
Status	Active
Recall number	18077
Date reported	January 4, 2018
Date initiated	January 4, 2018
Recalling firm	Not disclosed
Affected scope	About 50,000 (in addition, 2,600 were sold in Canada)
Distribution	Not disclosed
Official source	CPSC notice →

Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.

What to do with this recall

Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for ins…

Check the recall number (18077) and product description against the item you own. Search the archive
Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next

This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.

Frequently Asked Questions

What product was recalled? ▼

Why was this product recalled? ▼

The lithium-ion batteries can overheat, posing fire and burn hazards

What should consumers do? ▼

Which agency issued this recall? ▼

This recall was issued by the CPSC on January 4, 2018. CPSC does not publish a hazard classification for this recall. Recall number: 18077.

How do I report an injury from a recalled product? ▼

Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.

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This recall: CPSC, reported January 4, 2018. Severity classes follow each agency's own taxonomy; related-recall context is computed across the full archive.

Methodology · Corrections · Archive as of August 2026