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Kenmore Microwave Ovens Recalled Due to Burn Hazard; Made by Guangdong Galanz; Sold Exclusively at Sears and Sears Hometown and Outlet Stores

Reported: November 14, 2019 Initiated: November 14, 2019 #20020

Product Description

This recall involves 1,000-watt countertop convection microwave ovens manufactured under the Kenmore Elite brand name on April 27, 2017. This manufacturing date of the recalled microwave ovens is identifiable by the first six digits of their serial numbers, each of which begins with the numerals "170427". The model number of the recalled microwaves is "204.77603610". The brand name, model number and serial number can be found on the data plate on the back of the microwave ovens. The brand name is printed near the bottom of the door. Model Number Serial Number Range 204.77603610 17042700001 and 17042700684

Reason for Recall

Incorrect wiring causes the microwave's exterior to reach temperatures exceeding 183 degrees Fahrenheit, posing a burn hazard to the user.

Remedy

Consumers should immediately stop using the recalled microwave ovens and contact Sears for a free in-home repair.

Frequently Asked Questions

What product was recalled?
This recall involves 1,000-watt countertop convection microwave ovens manufactured under the Kenmore Elite brand name on April 27, 2017. This manufacturing date of the recalled microwave ovens is identifiable by the first six digits of their serial numbers, each of which begins with the numerals "170427". The model number of the recalled microwaves is "204.77603610". The brand name, model number and serial number can be found on the data plate on the back of the microwave ovens. The brand name is printed near the bottom of the door. Model Number Serial Number Range 204.77603610 17042700001 and 17042700684. Recalled by Galanz Guangdong Microwave Electrical Appliances Manufacturing Co. Ltd., of China. Units affected: About 700.
Why was this product recalled?
Incorrect wiring causes the microwave's exterior to reach temperatures exceeding 183 degrees Fahrenheit, posing a burn hazard to the user.
What should consumers do?
Consumers should immediately stop using the recalled microwave ovens and contact Sears for a free in-home repair.
Which agency issued this recall?
This recall was issued by the CPSC on November 14, 2019. Severity: Moderate. Recall number: 20020.