Severity
Moderate
ModerateActive
CPSC recall · Reported November 14, 2019
Kenmore Microwave Ovens Recalled Due to Burn Hazard; Made by Guangdong Galanz; Sold Exclusively at Sears and Sears Hometown and Outlet Stores
Incorrect wiring causes the microwave's exterior to reach temperatures exceeding 183 degrees Fahrenheit, posing a burn hazard to the user.
Compiled from official public sources by the editorial team.
Verify with CPSC →
Galanz Guangdong Microwave Electrical Appliances Manufacturing Co. Ltd., of China recalled This recall involves 1,000-watt countertop convection microwave ovens manufactured under … - a moderate-severity action.
Kenmore Microwave Ovens Recalled Due to Burn Hazard; Made by Guangdong Galanz; Sold Exclu… was recalled by Galanz Guangdong Microwave Electrical Appliances Manufacturing Co. Ltd., of China in November 14, 2019. Reason: Incorrect wiring causes the microwave's exterior to reach temperatures exceeding 183 degrees Fahrenheit, posi…. Remedy: Consumers should immediately stop using the recalled microwave ovens and contact Sears fo…. Verify recall #20020 with the CPSC before acting.
The recall
Galanz Guangdong Microwave Electrical Appliances Manufacturing Co. Ltd., of China issued this moderate-severity CPSC recall-Incorrect wiring causes the microwave's exterior to reach temperatures exceeding 183 degrees Fahrenheit, posi….
- Moderate
- severity level
- November 14, 2019
- reported
Sourced from official CPSC enforcement records. Verify recall #20020 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #20020) was formally reported on November 14, 2019. It is classified under Moderate severity, with a current status of Active. Galanz Guangdong Microwave Electrical Appliances Manufacturing Co. Ltd., of China is listed as the recalling firm. Federal records list the affected scope as About 700.
The documented reason for this recall is: Incorrect wiring causes the microwave's exterior to reach temperatures exceeding 183 degrees Fahrenheit, posing a burn hazard to the user. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should immediately stop using the recalled microwave ovens and contact Sears for a free in-home repair. - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Appliances recalls over time
Where this recall sits in its category - 419 appliances recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 700
Related Recalls
6
6 from same agency
Product description
This recall involves 1,000-watt countertop convection microwave ovens manufactured under the Kenmore Elite brand name on April 27, 2017. This manufacturing date of the recalled microwave ovens is identifiable by the first six digits of their serial numbers, each of which begins with the numerals "170427". The model number of the recalled microwaves is "204.77603610". The brand name, model number and serial number can be found on the data plate on the back of the microwave ovens. The brand name is printed near the bottom of the door. Model Number Serial Number Range 204.77603610 17042700001 and 17042700684
Reason for recall
Incorrect wiring causes the microwave's exterior to reach temperatures exceeding 183 degrees Fahrenheit, posing a burn hazard to the user.
Remedy, what to do
Consumers should immediately stop using the recalled microwave ovens and contact Sears for a free in-home repair.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 20020 |
| Date reported | November 14, 2019 |
| Date initiated | November 14, 2019 |
| Recalling firm | Galanz Guangdong Microwave Electrical Appliances Manufacturing Co. Ltd., of China |
| Affected scope | About 700 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should immediately stop using the recalled microwave ovens and contact Sears for a free in-home repair.
- Check the recall number (20020) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
This recall involves 1,000-watt countertop convection microwave ovens manufactured under the Kenmore Elite brand name on April 27, 2017. This manufacturing date of the recalled microwave ovens is identifiable by the first six digits of their serial numbers, each of which begins with the numerals "170427". The model number of the recalled microwaves is "204.77603610". The brand name, model number and serial number can be found on the data plate on the back of the microwave ovens. The brand name is printed near the bottom of the door. Model Number Serial Number Range 204.77603610 17042700001 and 17042700684. Recalled by Galanz Guangdong Microwave Electrical Appliances Manufacturing Co. Ltd., of China. Units affected: About 700.
Why was this product recalled? ▼
Incorrect wiring causes the microwave's exterior to reach temperatures exceeding 183 degrees Fahrenheit, posing a burn hazard to the user.
What should consumers do? ▼
Consumers should immediately stop using the recalled microwave ovens and contact Sears for a free in-home repair.
Which agency issued this recall? ▼
This recall was issued by the CPSC on November 14, 2019. Severity: Moderate. Recall number: 20020.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (20020) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
Nearby Recalls in This Category
Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
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Compare this recall with HSN Recalls Kitchen HQ Thermal Insulated Bowls Due to Fire … →
Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported November 14, 2019. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.