CPSC recall · Reported November 14, 2019
Kenmore Microwave Ovens Recalled Due to Burn Hazard; Made by Guangdong Galanz; Sold Exclusively at Sears and Sears Hometown and Outlet Stores
Incorrect wiring causes the microwave's exterior to reach temperatures exceeding 183 degrees Fahrenheit, posing a burn hazard to the user.
Galanz Guangdong Microwave Electrical Appliances Manufacturing Co. Ltd., of China recalled This recall involves 1,000-watt countertop convection microwave ovens manufactured under ….
Kenmore Microwave Ovens Recalled Due to Burn Hazard; Made by Guangdong Galanz; Sold Exclu… was recalled by Galanz Guangdong Microwave Electrical Appliances Manufacturing Co. Ltd., of China in November 14, 2019. Reason: Incorrect wiring causes the microwave's exterior to reach temperatures exceeding 183 degrees Fahrenheit, posi…. Remedy: Consumers should immediately stop using the recalled microwave ovens and contact Sears fo…. Verify recall #20020 with the CPSC before acting.
The recall
Galanz Guangdong Microwave Electrical Appliances Manufacturing Co. Ltd., of China issued this CPSC recall-Incorrect wiring causes the microwave's exterior to reach temperatures exceeding 183 degrees Fahrenheit, posi….
- None
- agency class
- November 14, 2019
- reported
Sourced from official CPSC enforcement records. Verify recall #20020 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This recall's affected scope, documented in the Recall Profile below, stays within a single-region or limited-distribution footprint. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. Consumers holding this product should act on the agency's documented remedy above rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Appliances recalls over time
Where this recall sits in its category - 426 appliances recalls on record
Product description
This recall involves 1,000-watt countertop convection microwave ovens manufactured under the Kenmore Elite brand name on April 27, 2017. This manufacturing date of the recalled microwave ovens is identifiable by the first six digits of their serial numbers, each of which begins with the numerals "170427". The model number of the recalled microwaves is "204.77603610". The brand name, model number and serial number can be found on the data plate on the back of the microwave ovens. The brand name is printed near the bottom of the door. Model Number Serial Number Range 204.77603610 17042700001 and 17042700684
Reason for recall
Incorrect wiring causes the microwave's exterior to reach temperatures exceeding 183 degrees Fahrenheit, posing a burn hazard to the user.
Remedy, what to do
Consumers should immediately stop using the recalled microwave ovens and contact Sears for a free in-home repair.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Not classified by agency |
| Status | Active |
| Recall number | 20020 |
| Date reported | November 14, 2019 |
| Date initiated | November 14, 2019 |
| Recalling firm | Galanz Guangdong Microwave Electrical Appliances Manufacturing Co. Ltd., of China |
| Affected scope | About 700 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should immediately stop using the recalled microwave ovens and contact Sears for a free in-home repair.
- Check the recall number (20020) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
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Similar severity · nearest report date
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Methodology · Corrections · Archive as of August 2026