MERCEDES-BENZ 2016-2020: ELECTRICAL SYSTEM:SOFTWARE

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module m…

Recall #: 21V055000

Compiled from official public sources by the publisher. · Updated September 2026

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Mercedes-benz recalled Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 201….

MERCEDES-BENZ 2016-2020: ELECTRICAL SYSTEM:SOFTWARE was recalled by Mercedes-benz in February 5, 2021. Reason: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz…. Remedy: DVUSA will notify owners, and dealers will update the software communication module for t…. Verify recall #21V055000 with the NHTSA before acting.

The recall

Mercedes-benz issued this NHTSA recall-Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz….

None
agency class: February 5, 2021
reported

Sourced from official NHTSA enforcement records. Verify recall #21V055000 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.

Recall Insight

The number of affected units is not disclosed in the agency filing, which is common for drug and food recalls where lot-level tracking supersedes unit counts. Distribution scope (see Distribution below) directly affects the consumer exposure window and determines whether a recall remains regional or escalates into a nationwide advisory. Consumers holding this product should act on the agency's documented remedy above rather than relying on general guidance.

Within the same product category the archive holds 6 closely related recalls, 3 from NHTSA - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.

Product description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Reason for recall

Hazard

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Remedy, what to do

DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.

Recall Profile

Structured summary of the NHTSA recall record
Attribute	Value
Agency	National Highway Traffic Safety Administration
Severity class	Not classified by agency
Status	Active
Recall number	21V055000
Date reported	February 5, 2021
Date initiated	February 5, 2021
Recalling firm	Mercedes-benz
Affected scope	Not disclosed
Distribution	United States
Official source	NHTSA notice →

Profile values are sourced directly from the official NHTSA enforcement record. Source: National Highway Traffic Safety Administration.

What to do with this recall

DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free…

Check the recall number (21V055000) and product description against the item you own. Search the archive
Confirm the current status and remedy on the official NHTSA notice before acting. NHTSA notice
Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next

This page summarizes the official NHTSA record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.

Frequently Asked Questions

What product was recalled? ▼

Why was this product recalled? ▼

What should consumers do? ▼

Which agency issued this recall? ▼

This recall was issued by the NHTSA on February 5, 2021. NHTSA does not publish a hazard classification for this recall. Recall number: 21V055000.

Where was the recalled product distributed? ▼

Distribution: United States.

How do I report an injury from a recalled product? ▼

Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.

Nationwide recalls with similar severity or category timing

Vehicle and equipment notices outside this manufacturer and filing state, matched by archive severity grade and report timing.

Similar severity · nearest report date

Same archive severity grade, closest by report date among other firms and states.

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Similar Vehicles · nearest report date

Same product category, closest by report date among other firms and states (deduped against the severity set).

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This recall: NHTSA, reported February 5, 2021. Severity classes follow each agency's own taxonomy; related-recall context is computed across the full archive.

Methodology · Corrections · Archive as of August 2026