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Ortal Recalls Gas Fireplaces Due to Fire Hazard

Reported: December 8, 2022 Initiated: December 8, 2022 #23065

Product Description

This recall involves Ortal's direct vent gas fireplaces installed by professionals, with model names Traditional 90 (TR90) and Traditional 110 (TR110) TR. The fireplaces have a black finish and run on natural gas and propane gas. Model TR90 measures about 43.5 inches wide, 37.5 inches high and 24.5 inches deep; and model TR110 measures about 48.5 inches wide, 37.5 inches high and 24.5 inches deep. Model number US90XXTRP1SNXLXX or US110XTRP1SNXLXXX is on the rating plate located on the bottom of the fireplace near the valve control.

Reason for Recall

Improper installation of the fireplaces can lead to problems with heat release and/or ventilation, posing a fire hazard.

Remedy

Consumers should immediately stop using the recalled fireplaces until they have been in contact with Ortal or their authorized Ortal dealer to determine whether their fireplace needs a retrofit plate. A retrofit plate will only be installed if the fireplace is positioned on a wooden base or floor. Ortal is directly contacting all known dealers, installers, distributors, homeowners, and any other individuals that purchased or installed the recalled products. Ortal will install a retrofit plate and provide an inspection free of charge to consumers.

Details

Units Affected
About 400
Official Source
https://www.cpsc.gov/Recalls/2023/Ortal-Recalls-Gas-Fireplaces-Due-to-Fire-Hazard

Frequently Asked Questions

What product was recalled? ▼
This recall involves Ortal's direct vent gas fireplaces installed by professionals, with model names Traditional 90 (TR90) and Traditional 110 (TR110) TR. The fireplaces have a black finish and run on natural gas and propane gas. Model TR90 measures about 43.5 inches wide, 37.5 inches high and 24.5 inches deep; and model TR110 measures about 48.5 inches wide, 37.5 inches high and 24.5 inches deep. Model number US90XXTRP1SNXLXX or US110XTRP1SNXLXXX is on the rating plate located on the bottom of the fireplace near the valve control.. Units affected: About 400.
Why was this product recalled? ▼
Improper installation of the fireplaces can lead to problems with heat release and/or ventilation, posing a fire hazard.
What should consumers do? ▼
Consumers should immediately stop using the recalled fireplaces until they have been in contact with Ortal or their authorized Ortal dealer to determine whether their fireplace needs a retrofit plate. A retrofit plate will only be installed if the fireplace is positioned on a wooden base or floor. Ortal is directly contacting all known dealers, installers, distributors, homeowners, and any other individuals that purchased or installed the recalled products. Ortal will install a retrofit plate and provide an inspection free of charge to consumers.
Which agency issued this recall? ▼
This recall was issued by the CPSC on December 8, 2022. Severity: Moderate. Recall number: 23065.

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