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Sundance Spas Recalls Jacuzzi and Sundance Spas Brand Hot Tubs Due to Injury and Thermal Burn Hazards

Reported: December 15, 2022 Initiated: December 15, 2022 #23068

Product Description

This recall involves JacuzziJ-200, J-300, J-400 and J-500 collection hot tubs and Sundance Spas 680, 780, 880 and 980 Series spas. The model number and serial number are engraved into a silver plate in the equipment bay of the hot tub. The serial number can be entered into the recall links, www.sundancespas.com/en-us/recall.html or www.jacuzzi.com/en-us/recall.html, to identify hot tubs with the recalled sensor.

Reason for Recall

The temperature sensor can relay incorrect water temperatures and cause the water to be hotter than the set temperature, posing injury (heat stroke) and thermal burn hazards.

Remedy

Consumers should use an accurate external thermometer to confirm the water temperature to be no higher than 104 degrees prior to entering the hot tub to prevent injuries and burns. Consumers should not enter the recalled hot tubs if the external thermometer temperature reads higher than 104 degrees. Contact a local authorized Jacuzzi dealer at www.jacuzzi.com/en-us/find-a-dealer/ for Jacuzzi brands and a Sundance Spas dealer at www.sundancespas.com/en-us/find-a-dealer/ for Sundance Spas brands, to schedule a free repair. Sundance Spas and Jacuzzi Hot Tub are contacting all known purchasers directly.

Details

Units Affected
About 23,700 (In addition, about 5,400 were sold in Canada and about 40 were sold in Mexico)
Official Source
https://www.cpsc.gov/Recalls/2023/Sundance-Spas-Recalls-Jacuzzi-and-Sundance-Spas-Brand-Hot-Tubs-Due-to-Injury-and-Thermal-Burn-Hazards

Frequently Asked Questions

What product was recalled? ▼
This recall involves JacuzziJ-200, J-300, J-400 and J-500 collection hot tubs and Sundance Spas 680, 780, 880 and 980 Series spas. The model number and serial number are engraved into a silver plate in the equipment bay of the hot tub. The serial number can be entered into the recall links, www.sundancespas.com/en-us/recall.html or www.jacuzzi.com/en-us/recall.html, to identify hot tubs with the recalled sensor.. Units affected: About 23,700 (In addition, about 5,400 were sold in Canada and about 40 were sold in Mexico).
Why was this product recalled? ▼
The temperature sensor can relay incorrect water temperatures and cause the water to be hotter than the set temperature, posing injury (heat stroke) and thermal burn hazards.
What should consumers do? ▼
Consumers should use an accurate external thermometer to confirm the water temperature to be no higher than 104 degrees prior to entering the hot tub to prevent injuries and burns. Consumers should not enter the recalled hot tubs if the external thermometer temperature reads higher than 104 degrees. Contact a local authorized Jacuzzi dealer at www.jacuzzi.com/en-us/find-a-dealer/ for Jacuzzi brands and a Sundance Spas dealer at www.sundancespas.com/en-us/find-a-dealer/ for Sundance Spas brands, to schedule a free repair. Sundance Spas and Jacuzzi Hot Tub are contacting all known purchasers directly.
Which agency issued this recall? ▼
This recall was issued by the CPSC on December 15, 2022. Severity: Moderate. Recall number: 23068.

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