Severity
Moderate
ModerateActive
CPSC recall · Reported December 21, 2023
Pella Recalls Casement Windows Due to Injury Hazard (Recall Alert)
The window's sash can detach from the frame and fall, posing an injury hazard to consumers.
Compiled from official public sources by the editorial team.
Verify with CPSC →
Pella Corporation, of Pella, Iowa recalled This recall involves Pella's Architect Series venting wood and aluminum-clad casement win… - a moderate-severity action.
Pella Recalls Casement Windows Due to Injury Hazard (Recall Alert) was recalled by Pella Corporation, of Pella, Iowa in December 21, 2023. Reason: The window's sash can detach from the frame and fall, posing an injury hazard to consumers.. Remedy: Consumers should keep the recalled casement windows shut and locked at all times and cont…. Verify recall #24732 with the CPSC before acting.
The recall
Pella Corporation, of Pella, Iowa issued this moderate-severity CPSC recall-The window's sash can detach from the frame and fall, posing an injury hazard to consumers..
- Moderate
- severity level
- December 21, 2023
- reported
Sourced from official CPSC enforcement records. Verify recall #24732 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #24732) was formally reported on December 21, 2023. It is classified under Moderate severity, with a current status of Active. Pella Corporation, of Pella, Iowa is listed as the recalling firm. Federal records list the affected scope as About 12,000 (In addition, about 305 were sold in Canada and about 10 were sold in Mexico).
The documented reason for this recall is: The window's sash can detach from the frame and fall, posing an injury hazard to consumers. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should keep the recalled casement windows shut and locked at all times and contact Pella to receive a free repair by a Pella-designated service technician. - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Household Products recalls over time
Where this recall sits in its category - 3,056 household products recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 12,000 (In addition, about 305 were sold in Canada and about 10 were sold in Mexico)
Related Recalls
6
6 from same agency
Product description
This recall involves Pella's Architect Series venting wood and aluminum-clad casement windows. The following four custom-made casement window types are included in this recall: all venting hurricane impact products with side pivot hardware, all venting casements with a frame height greater than 96 inches, all venting casements with a frame width wider than 35 inches, and all venting casements with a frame width greater than 29 inches and a vent height greater than 47 inches with side pivot hardware. The serial number is etched in a lower corner of the window glass. Serial numbers included in this recall can be verified at www.PellaHingeRecall.expertinquiry.com.
Reason for recall
The window's sash can detach from the frame and fall, posing an injury hazard to consumers.
Remedy, what to do
Consumers should keep the recalled casement windows shut and locked at all times and contact Pella to receive a free repair by a Pella-designated service technician.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 24732 |
| Date reported | December 21, 2023 |
| Date initiated | December 21, 2023 |
| Recalling firm | Pella Corporation, of Pella, Iowa |
| Affected scope | About 12,000 (In addition, about 305 were sold in Canada and about 10 were sold in Mexico) |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should keep the recalled casement windows shut and locked at all times and contact Pella to receive a free repair by a …
- Check the recall number (24732) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
This recall involves Pella's Architect Series venting wood and aluminum-clad casement windows. The following four custom-made casement window types are included in this recall: all venting hurricane impact products with side pivot hardware, all venting casements with a frame height greater than 96 inches, all venting casements with a frame width wider than 35 inches, and all venting casements with a frame width greater than 29 inches and a vent height greater than 47 inches with side pivot hardware. The serial number is etched in a lower corner of the window glass. Serial numbers included in this recall can be verified at www.PellaHingeRecall.expertinquiry.com.. Recalled by Pella Corporation, of Pella, Iowa. Units affected: About 12,000 (In addition, about 305 were sold in Canada and about 10 were sold in Mexico).
Why was this product recalled? ▼
The window's sash can detach from the frame and fall, posing an injury hazard to consumers.
What should consumers do? ▼
Consumers should keep the recalled casement windows shut and locked at all times and contact Pella to receive a free repair by a Pella-designated service technician.
Which agency issued this recall? ▼
This recall was issued by the CPSC on December 21, 2023. Severity: Moderate. Recall number: 24732.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (24732) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
Nearby Recalls in This Category
Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
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Compare this recall with Cooper Lighting Recalls Metalux Optimized High Bay LED Ligh… →
Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported December 21, 2023. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.