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Pella Recalls Casement Windows Due to Injury Hazard (Recall Alert)

Reported: December 21, 2023 Initiated: December 21, 2023 #24732

Product Description

This recall involves Pella's Architect Series venting wood and aluminum-clad casement windows. The following four custom-made casement window types are included in this recall: all venting hurricane impact products with side pivot hardware, all venting casements with a frame height greater than 96 inches, all venting casements with a frame width wider than 35 inches, and all venting casements with a frame width greater than 29 inches and a vent height greater than 47 inches with side pivot hardware. The serial number is etched in a lower corner of the window glass. Serial numbers included in this recall can be verified at www.PellaHingeRecall.expertinquiry.com.

Reason for Recall

The window's sash can detach from the frame and fall, posing an injury hazard to consumers.

Remedy

Consumers should keep the recalled casement windows shut and locked at all times and contact Pella to receive a free repair by a Pella-designated service technician.

Details

Units Affected
About 12,000 (In addition, about 305 were sold in Canada and about 10 were sold in Mexico)
Official Source
https://www.cpsc.gov/Recalls/2024/Pella-Recalls-Casement-Windows-Due-to-Injury-Hazard-Recall-Alert

Frequently Asked Questions

What product was recalled? ▼
This recall involves Pella's Architect Series venting wood and aluminum-clad casement windows. The following four custom-made casement window types are included in this recall: all venting hurricane impact products with side pivot hardware, all venting casements with a frame height greater than 96 inches, all venting casements with a frame width wider than 35 inches, and all venting casements with a frame width greater than 29 inches and a vent height greater than 47 inches with side pivot hardware. The serial number is etched in a lower corner of the window glass. Serial numbers included in this recall can be verified at www.PellaHingeRecall.expertinquiry.com.. Recalled by Pella Corporation, of Pella, Iowa. Units affected: About 12,000 (In addition, about 305 were sold in Canada and about 10 were sold in Mexico).
Why was this product recalled? ▼
The window's sash can detach from the frame and fall, posing an injury hazard to consumers.
What should consumers do? ▼
Consumers should keep the recalled casement windows shut and locked at all times and contact Pella to receive a free repair by a Pella-designated service technician.
Which agency issued this recall? ▼
This recall was issued by the CPSC on December 21, 2023. Severity: Moderate. Recall number: 24732.

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