Severity
Moderate
ModerateActive
CPSC recall · Reported November 14, 2024
woom Bikes USA Recalls Children's OFF, OFF AIR and ORIGINAL 6 Bicycles Due to Fall and Crash Hazards
The crank can break, due to fatigue fractures, causing the rider to lose control, posing fall and crash hazards.
Compiled from official public sources by the editorial team.
Verify with CPSC →
The CPSC recalled This recall involves the ORIGINAL 6 bicycles from model years 2016 to 2020 and OFF 5 & OF… - a moderate-severity action.
woom Bikes USA Recalls Children's OFF, OFF AIR and ORIGINAL 6 Bicycles Due to Fall and Cr… was recalled and listed by the CPSC in November 14, 2024. Reason: The crank can break, due to fatigue fractures, causing the rider to lose control, posing fall and crash hazar…. Remedy: Consumers should immediately stop using the recalled bicycles and contact woom bikes USA …. Verify recall #25043 with the CPSC before acting.
The recall
issued this moderate-severity CPSC recall-The crank can break, due to fatigue fractures, causing the rider to lose control, posing fall and crash hazar….
- Moderate
- severity level
- November 14, 2024
- reported
Sourced from official CPSC enforcement records. Verify recall #25043 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #25043) was formally reported on November 14, 2024. It is classified under Moderate severity, with a current status of Active. The recalling firm is not specified in the federal record. Federal records list the affected scope as About 2,500.
The documented reason for this recall is: The crank can break, due to fatigue fractures, causing the rider to lose control, posing fall and crash hazards. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should immediately stop using the recalled bicycles and contact woom bikes USA for instructions on how to get a free replacement crankset. Consumers can use the online crank checker tool fo… - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Household Products recalls over time
Where this recall sits in its category - 3,056 household products recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 2,500
Related Recalls
6
6 from same agency
Product description
This recall involves the ORIGINAL 6 bicycles from model years 2016 to 2020 and OFF 5 & OFF AIR 5 and OFF 6 & OFF AIR 6 bicycles from model years 2019 to 2020. The bikes are designed for children between 10 and 14 years old. "woom" is displayed on the sides of the downtube in white letters. It is also visible on the front of the headtube. The ORIGINAL 6 bikes were sold in red, green, blue, purple, and yellow colors. The OFF mountain bikes were available in black frames with silver forks.
Reason for recall
The crank can break, due to fatigue fractures, causing the rider to lose control, posing fall and crash hazards.
Remedy, what to do
Consumers should immediately stop using the recalled bicycles and contact woom bikes USA for instructions on how to get a free replacement crankset. Consumers can use the online crank checker tool found at woom.com to determine if their bicycle is affected by the recall. Consumers with affected cranksets will be sent a free replacement that must be installed by a bike repair technician at their preferred bike shop. Reimbursement in the way of a check will be issued for the consumer's crank replacement expense upon submission of the repair receipt. All known purchasers are being contacted directly by woom.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 25043 |
| Date reported | November 14, 2024 |
| Date initiated | November 14, 2024 |
| Recalling firm | Not disclosed |
| Affected scope | About 2,500 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should immediately stop using the recalled bicycles and contact woom bikes USA for instructions on how to get a free re…
- Check the recall number (25043) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
This recall involves the ORIGINAL 6 bicycles from model years 2016 to 2020 and OFF 5 & OFF AIR 5 and OFF 6 & OFF AIR 6 bicycles from model years 2019 to 2020. The bikes are designed for children between 10 and 14 years old. "woom" is displayed on the sides of the downtube in white letters. It is also visible on the front of the headtube. The ORIGINAL 6 bikes were sold in red, green, blue, purple, and yellow colors. The OFF mountain bikes were available in black frames with silver forks.. Units affected: About 2,500.
Why was this product recalled? ▼
The crank can break, due to fatigue fractures, causing the rider to lose control, posing fall and crash hazards.
What should consumers do? ▼
Consumers should immediately stop using the recalled bicycles and contact woom bikes USA for instructions on how to get a free replacement crankset. Consumers can use the online crank checker tool found at woom.com to determine if their bicycle is affected by the recall. Consumers with affected cranksets will be sent a free replacement that must be installed by a bike repair technician at their preferred bike shop. Reimbursement in the way of a check will be issued for the consumer's crank replacement expense upon submission of the repair receipt. All known purchasers are being contacted directly by woom.
Which agency issued this recall? ▼
This recall was issued by the CPSC on November 14, 2024. Severity: Moderate. Recall number: 25043.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (25043) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
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Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported November 14, 2024. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.