Severity
Moderate
ModerateActive
CPSC recall · Reported January 30, 2025
Johnson Health Tech North America Recalls Matrix-Brand Training Cycles Due to Fall Hazard
The training cycles' adjustable seat can unexpectedly lower while in use, posing a fall hazard to the rider.
Compiled from official public sources by the editorial team.
Verify with CPSC →
The CPSC recalled This recall involves certain Matrix-brand Training Cycles models CXP-03, CXC-02, CXM-03, … - a moderate-severity action.
Johnson Health Tech North America Recalls Matrix-Brand Training Cycles Due to Fall Hazard was recalled and listed by the CPSC in January 30, 2025. Reason: The training cycles' adjustable seat can unexpectedly lower while in use, posing a fall hazard to the rider.. Remedy: Consumers should immediately stop using the recalled cycles and contact Johnson Health Te…. Verify recall #25109 with the CPSC before acting.
The recall
issued this moderate-severity CPSC recall-The training cycles' adjustable seat can unexpectedly lower while in use, posing a fall hazard to the rider..
- Moderate
- severity level
- January 30, 2025
- reported
Sourced from official CPSC enforcement records. Verify recall #25109 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #25109) was formally reported on January 30, 2025. It is classified under Moderate severity, with a current status of Active. The recalling firm is not specified in the federal record. Federal records list the affected scope as About 12,885 (In addition, about 140 were sold in Canada).
The documented reason for this recall is: The training cycles' adjustable seat can unexpectedly lower while in use, posing a fall hazard to the rider. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should immediately stop using the recalled cycles and contact Johnson Health Tech North America Inc. to schedule a service technician to install a free repair kit. - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Household Products recalls over time
Where this recall sits in its category - 3,056 household products recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 12,885 (In addition, about 140 were sold in Canada)
Related Recalls
6
6 from same agency
Product description
This recall involves certain Matrix-brand Training Cycles models CXP-03, CXC-02, CXM-03, CXV and CXM-02. The recalled products have adjustable saddles and handlebars with an aluminum rear flywheel and a magnetic resistance system. They have matte black steel frames, forged steel cranks, dual-sided SPD pedals, four leveling feet and two transport wheels. "Matrix" is printed on the side. The model and serial numbers are located on a label on the lower rear area of the cycle frame. Recalled cycles have a serial number that contains a serial prefix of FC32, ZFC32B, FC33, FC36, FC29D or FC27. Model (Serial Prefix) Example Serial Numbers CXC-02 (FC32) FC32210900001 CXC-02 (ZFC32) ZFC32B240600001 CXM-02 (FC33) FC33210800001 CXM-03 (FC36) FC36240300001 CXP-03 (FC29) FC29D240600001 CXV (FC27) FC27210700001
Reason for recall
The training cycles' adjustable seat can unexpectedly lower while in use, posing a fall hazard to the rider.
Remedy, what to do
Consumers should immediately stop using the recalled cycles and contact Johnson Health Tech North America Inc. to schedule a service technician to install a free repair kit.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 25109 |
| Date reported | January 30, 2025 |
| Date initiated | January 30, 2025 |
| Recalling firm | Not disclosed |
| Affected scope | About 12,885 (In addition, about 140 were sold in Canada) |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should immediately stop using the recalled cycles and contact Johnson Health Tech North America Inc. to schedule a serv…
- Check the recall number (25109) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
This recall involves certain Matrix-brand Training Cycles models CXP-03, CXC-02, CXM-03, CXV and CXM-02. The recalled products have adjustable saddles and handlebars with an aluminum rear flywheel and a magnetic resistance system. They have matte black steel frames, forged steel cranks, dual-sided SPD pedals, four leveling feet and two transport wheels. "Matrix" is printed on the side. The model and serial numbers are located on a label on the lower rear area of the cycle frame. Recalled cycles have a serial number that contains a serial prefix of FC32, ZFC32B, FC33, FC36, FC29D or FC27. Model (Serial Prefix) Example Serial Numbers CXC-02 (FC32) FC32210900001 CXC-02 (ZFC32) ZFC32B240600001 CXM-02 (FC33) FC33210800001 CXM-03 (FC36) FC36240300001 CXP-03 (FC29) FC29D240600001 CXV (FC27) FC27210700001. Units affected: About 12,885 (In addition, about 140 were sold in Canada).
Why was this product recalled? ▼
The training cycles' adjustable seat can unexpectedly lower while in use, posing a fall hazard to the rider.
What should consumers do? ▼
Consumers should immediately stop using the recalled cycles and contact Johnson Health Tech North America Inc. to schedule a service technician to install a free repair kit.
Which agency issued this recall? ▼
This recall was issued by the CPSC on January 30, 2025. Severity: Moderate. Recall number: 25109.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (25109) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
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Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported January 30, 2025. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.