Benefiber Non-Thickening Powder, Sugar Free, packaged in the following configurations: (1) 2.8-oz. (20 servings) bottles, UPC 300670044206; (2) 4.6-oz. (32 servings) bottles, UPC 300670044329; (3) 5.4-oz. (38 servings) bottles, UPC 300670044381; (4) 8.6-oz. (62 servings) bottles, UPC 300670044626; (5) 12.3-oz. (90 servings) bottles, UPC 300670044909; (6) 16.7-oz. (125 servings) bottles, UPC 300670044831; (7) 1.6-lb. (190 servings) bottles, UPC 300670044190; (8) 20.

The products are being recalled due to the receipt of a relatively high number of consumer complaints.

Recall #: F-1964-2013
Affected scope: 19,900,520 consumer units
Initiated: May 7, 2013

Compiled from official public sources by the publisher. · Updated September 2026

Novartis Consumer Health recalled Benefiber Non-Thickening Powder, Sugar Free, packaged in the following configurations: … - a moderate-severity action.

Benefiber Non-Thickening Powder, Sugar Free, packaged in the following configurations: … was recalled by Novartis Consumer Health in October 9, 2013. Reason: The products are being recalled due to the receipt of a relatively high number of consumer complaints.. Check the official notice for the remedy. Verify recall #F-1964-2013 with the FDA Food before acting.

The recall

Novartis Consumer Health issued this moderate-severity FDA Food recall-The products are being recalled due to the receipt of a relatively high number of consumer complaints..

Moderate
severity level: Class II
classification: October 9, 2013
reported

Sourced from official FDA Food enforcement records. Verify recall #F-1964-2013 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.

Recall Insight

This recall's affected scope, documented in the Recall Profile below, stays within a single-region or limited-distribution footprint. Distribution scope (see Distribution below) directly affects the consumer exposure window and determines whether a recall remains regional or escalates into a nationwide advisory.

Within the same product category the archive holds 6 closely related recalls, 6 from FDA Food - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.

Where this agency-classified recall sits among FDA Class I/II/III notices

Of 88,244 recalls with an agency hazard classification, 19,068 are high severity, 64,652 moderate, and 4,524 low. A further 16,179 CPSC/NHTSA recalls have no agency class and are excluded from this split. This recall is classified moderate severity.

Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.

Product description

Benefiber Non-Thickening Powder, Sugar Free, packaged in the following configurations: (1) 2.8-oz. (20 servings) bottles, UPC 300670044206; (2) 4.6-oz. (32 servings) bottles, UPC 300670044329; (3) 5.4-oz. (38 servings) bottles, UPC 300670044381; (4) 8.6-oz. (62 servings) bottles, UPC 300670044626; (5) 12.3-oz. (90 servings) bottles, UPC 300670044909; (6) 16.7-oz. (125 servings) bottles, UPC 300670044831; (7) 1.6-lb. (190 servings) bottles, UPC 300670044190; (8) 20.2-oz .(125+25=150 servings) bottles, UPC 300670174590; (9) 10.3-oz. (62+13=75 servings) bottles, UPC 300670175757; (10) Bulk .12-oz. (1 serving) stick pack, UPC 300679999996; (11) 3.45-oz. boxes containing 28/0.12-oz. stick packs, UPC 300670030285; and (12) 4.19-oz. boxes containing 28+6/0.12-oz. stick packs, UPC 300670030346. Distributed by: Novartis Consumer Health, Inc., Parsippany, NJ 07054-0622. Made in France.

Reason for recall

The products are being recalled due to the receipt of a relatively high number of consumer complaints.

Recall Profile

Structured summary of the FDA Food recall record
Attribute	Value
Agency	U.S. Food and Drug Administration
Severity class	Moderate (Class II)
Status	Terminated
Recall number	F-1964-2013
Date reported	October 9, 2013
Date initiated	May 7, 2013
Recalling firm	Novartis Consumer Health
Firm location	Lincoln, NE
Affected scope	19,900,520 consumer units
Distribution	Product was distributed nationwide and included military distribution. Foreign distribution was made to Panama and Belize.

Profile values are sourced directly from the official FDA Food enforcement record. Source: U.S. Food and Drug Administration.

What to do with this recall

Match your product against the recall record, then act on the agency remedy.

Check the recall number (F-1964-2013) and product description against the item you own. Search the archive
Confirm the current status with FDA Food before acting, recall details can be updated.
Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next

This page summarizes the official FDA Food record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.

Frequently Asked Questions

What product was recalled? ▼

Why was this product recalled? ▼

The products are being recalled due to the receipt of a relatively high number of consumer complaints.

Which agency issued this recall? ▼

This recall was issued by the FDA Food on October 9, 2013. Severity: Moderate. Recall number: F-1964-2013.

Where was the recalled product distributed? ▼

Distribution: Product was distributed nationwide and included military distribution. Foreign distribution was made to Panama and Belize..

What are the health risks of consuming a recalled food product? ▼

Recalled food products may contain contaminants, undeclared allergens, or harmful bacteria such as Salmonella, Listeria, or E. coli. Consuming these products can cause foodborne illness ranging from mild gastrointestinal symptoms to serious conditions requiring hospitalization. If you have consumed a recalled food product and experience symptoms, contact your healthcare provider and report to the FDA via MedWatch.

Nationwide recalls with similar severity or category timing

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Similar severity · nearest report date

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Similar Food · nearest report date

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This recall: FDA Food, reported October 9, 2013. Severity classes follow each agency's own taxonomy; related-recall context is computed across the full archive.

Methodology · Corrections · Archive as of August 2026