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CPSC, Sony Electronics Inc. Announce Recall of Certain VAIO Notebook Computers

Reported: September 25, 2003 Initiated: September 25, 2003 #03197

Product Description

Only Sony VAIO notebook computers with model numbers PCG-FRV25 or PCG-FRV27 sold from June through July 2003 are part of the recall. These computers will have slow modem speeds, generally below 24K, while using the notebook's AC adapter. Consumers unsure of their modem speed can check it at the Sony PC support Web site: www.sony.com/pcsupport. Sony previously announced this recall on July 10, 2003

Reason for Recall

Users could receive a mild electric shock, when the recalled computers are connected to a phone line and the phone rings.

Remedy

Consumers with VAIO notebooks included in the recall should disconnect their modem from the phone line immediately, and contact Sony to arrange for a free repair. Sony also will extend the current limited warranty for repaired products to 2 years from date of original purchase.

Details

Units Affected
About 5,600
Official Source
https://www.cpsc.gov/Recalls/2003/CPSC-Sony-Electronics-Inc-Announce-Recall-of-Certain-VAIO-Notebook-Computers

Frequently Asked Questions

What product was recalled? ▼
Only Sony VAIO notebook computers with model numbers PCG-FRV25 or PCG-FRV27 sold from June through July 2003 are part of the recall. These computers will have slow modem speeds, generally below 24K, while using the notebook's AC adapter. Consumers unsure of their modem speed can check it at the Sony PC support Web site: www.sony.com/pcsupport. Sony previously announced this recall on July 10, 2003. Recalled by Sony Corp., of Tokyo, Japan. Units affected: About 5,600.
Why was this product recalled? ▼
Users could receive a mild electric shock, when the recalled computers are connected to a phone line and the phone rings.
What should consumers do? ▼
Consumers with VAIO notebooks included in the recall should disconnect their modem from the phone line immediately, and contact Sony to arrange for a free repair. Sony also will extend the current limited warranty for repaired products to 2 years from date of original purchase.
Which agency issued this recall? ▼
This recall was issued by the CPSC on September 25, 2003. Severity: Moderate. Recall number: 03197.

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