CPSC recall · Reported September 25, 2003
CPSC, Sony Electronics Inc. Announce Recall of Certain VAIO Notebook Computers
Users could receive a mild electric shock, when the recalled computers are connected to a phone line and the phone rings.
Sony Corp., of Tokyo, Japan recalled Only Sony VAIO notebook computers with model numbers PCG-FRV25 or PCG-FRV27 sold from Jun….
CPSC, Sony Electronics Inc. Announce Recall of Certain VAIO Notebook Computers was recalled by Sony Corp., of Tokyo, Japan in September 25, 2003. Reason: Users could receive a mild electric shock, when the recalled computers are connected to a phone line and the …. Remedy: Consumers with VAIO notebooks included in the recall should disconnect their modem from t…. Verify recall #03197 with the CPSC before acting.
The recall
Sony Corp., of Tokyo, Japan issued this CPSC recall-Users could receive a mild electric shock, when the recalled computers are connected to a phone line and the ….
- None
- agency class
- September 25, 2003
- reported
Sourced from official CPSC enforcement records. Verify recall #03197 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This recall's affected scope, documented in the Recall Profile below, stays within a single-region or limited-distribution footprint. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. Consumers holding this product should act on the agency's documented remedy above rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Electronics recalls over time
Where this recall sits in its category - 622 electronics recalls on record
Product description
Only Sony VAIO notebook computers with model numbers PCG-FRV25 or PCG-FRV27 sold from June through July 2003 are part of the recall. These computers will have slow modem speeds, generally below 24K, while using the notebook's AC adapter. Consumers unsure of their modem speed can check it at the Sony PC support Web site: www.sony.com/pcsupport. Sony previously announced this recall on July 10, 2003
Reason for recall
Users could receive a mild electric shock, when the recalled computers are connected to a phone line and the phone rings.
Remedy, what to do
Consumers with VAIO notebooks included in the recall should disconnect their modem from the phone line immediately, and contact Sony to arrange for a free repair. Sony also will extend the current limited warranty for repaired products to 2 years from date of original purchase.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Not classified by agency |
| Status | Active |
| Recall number | 03197 |
| Date reported | September 25, 2003 |
| Date initiated | September 25, 2003 |
| Recalling firm | Sony Corp., of Tokyo, Japan |
| Affected scope | About 5,600 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers with VAIO notebooks included in the recall should disconnect their modem from the phone line immediately, and contact S…
- Check the recall number (03197) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
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Nationwide recalls with similar severity or category timing
Consumer-product notices outside this firm and state, matched by severity timing and product category.
Similar severity · nearest report date
Same archive severity grade, closest by report date among other firms and states.
Similar Electronics · nearest report date
Same product category, closest by report date among other firms and states (deduped against the severity set).
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Methodology · Corrections · Archive as of August 2026