Severity
Moderate
ModerateActive
CPSC recall · Reported September 26, 2003
CPSC, Segway LLC Announce Voluntary Recall to Upgrade Software on Segway™ Human Transporters
Under certain operating conditions, particularly when the batteries are near the end of charge, some Segway HTs may not deliver enough power, allowing the rider to fall. This can …
Compiled from official public sources by the editorial team.
Verify with CPSC →
Segway LLC, of Manchester, New Hampshire recalled This recall involves all Segway HT i167 ("i Series") models sold to consumers. In additio… - a moderate-severity action.
CPSC, Segway LLC Announce Voluntary Recall to Upgrade Software on Segway™ Human Transport… was recalled by Segway LLC, of Manchester, New Hampshire in September 26, 2003. Reason: Under certain operating conditions, particularly when the batteries are near the end of charge, some Segway H…. Remedy: Call Segway LLC for information on how to receive a free software upgrade. Segway LLC is …. Verify recall #03553 with the CPSC before acting.
The recall
Segway LLC, of Manchester, New Hampshire issued this moderate-severity CPSC recall-Under certain operating conditions, particularly when the batteries are near the end of charge, some Segway H….
- Moderate
- severity level
- September 26, 2003
- reported
Sourced from official CPSC enforcement records. Verify recall #03553 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #03553) was formally reported on September 26, 2003. It is classified under Moderate severity, with a current status of Active. Segway LLC, of Manchester, New Hampshire is listed as the recalling firm. Federal records list the affected scope as Approximately 6,000.
The documented reason for this recall is: Under certain operating conditions, particularly when the batteries are near the end of charge, some Segway HTs may not deliver enough power, allowing the rider to fall. This can happen if the rider speeds up abruptly, … Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Call Segway LLC for information on how to receive a free software upgrade. Segway LLC is directly contacting owners of these products. Riders are reminded that, even after the software upgrade, appro… - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Electronics recalls over time
Where this recall sits in its category - 609 electronics recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
Approximately 6,000
Related Recalls
6
6 from same agency
Product description
This recall involves all Segway HT i167 ("i Series") models sold to consumers. In addition, Segway LLC is including all e167 ("e Series") and i167 models sold to commercial users, and all p133 ("p Series") models sold to consumers in test markets.
Reason for recall
Under certain operating conditions, particularly when the batteries are near the end of charge, some Segway HTs may not deliver enough power, allowing the rider to fall. This can happen if the rider speeds up abruptly, encounters an obstacle or continues to ride, after receiving a low-battery alert.
Remedy, what to do
Call Segway LLC for information on how to receive a free software upgrade. Segway LLC is directly contacting owners of these products. Riders are reminded that, even after the software upgrade, appropriate operating techniques, as described in Segway HT user materials, are essential to safety.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 03553 |
| Date reported | September 26, 2003 |
| Date initiated | September 26, 2003 |
| Recalling firm | Segway LLC, of Manchester, New Hampshire |
| Affected scope | Approximately 6,000 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Call Segway LLC for information on how to receive a free software upgrade. Segway LLC is directly contacting owners of these prod…
- Check the recall number (03553) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
This recall involves all Segway HT i167 ("i Series") models sold to consumers. In addition, Segway LLC is including all e167 ("e Series") and i167 models sold to commercial users, and all p133 ("p Series") models sold to consumers in test markets.. Recalled by Segway LLC, of Manchester, New Hampshire. Units affected: Approximately 6,000.
Why was this product recalled? ▼
Under certain operating conditions, particularly when the batteries are near the end of charge, some Segway HTs may not deliver enough power, allowing the rider to fall. This can happen if the rider speeds up abruptly, encounters an obstacle or continues to ride, after receiving a low-battery alert.
What should consumers do? ▼
Call Segway LLC for information on how to receive a free software upgrade. Segway LLC is directly contacting owners of these products. Riders are reminded that, even after the software upgrade, appropriate operating techniques, as described in Segway HT user materials, are essential to safety.
Which agency issued this recall? ▼
This recall was issued by the CPSC on September 26, 2003. Severity: Moderate. Recall number: 03553.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (03553) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
Nearby Recalls in This Category
Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
CPSC Moderate
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Super Off-Road Solar Power Banks Recalled Due to Overheating; Imported by Spector & Co.
· 2026-06-25
CPSC Moderate
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School Specialty, LLC, of Greenville, Wisconsin · 2026-06-11
Compare this recall with Projecting LED Finger Light Toys Recalled Due to Risk of Se… →
Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported September 26, 2003. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.