CPSC, Segway LLC Announce Voluntary Recall to Upgrade Software on Segway™ Human Transporters

Under certain operating conditions, particularly when the batteries are near the end of charge, some Segway HTs may not deliver enough power, allowing the rider to fall. This can …

Recall #: 03553
Affected scope: Approximately 6,000

Compiled from official public sources by the publisher. · Updated September 2026

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Segway LLC, of Manchester, New Hampshire recalled This recall involves all Segway HT i167 ("i Series") models sold to consumers. In additio….

CPSC, Segway LLC Announce Voluntary Recall to Upgrade Software on Segway™ Human Transport… was recalled by Segway LLC, of Manchester, New Hampshire in September 26, 2003. Reason: Under certain operating conditions, particularly when the batteries are near the end of charge, some Segway H…. Remedy: Call Segway LLC for information on how to receive a free software upgrade. Segway LLC is …. Verify recall #03553 with the CPSC before acting.

The recall

Segway LLC, of Manchester, New Hampshire issued this CPSC recall-Under certain operating conditions, particularly when the batteries are near the end of charge, some Segway H….

None
agency class: September 26, 2003
reported

Sourced from official CPSC enforcement records. Verify recall #03553 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.

Recall Insight

This recall's affected scope, documented in the Recall Profile below, stays within a single-region or limited-distribution footprint. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. Consumers holding this product should act on the agency's documented remedy above rather than relying on general guidance.

Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.

Product description

This recall involves all Segway HT i167 ("i Series") models sold to consumers. In addition, Segway LLC is including all e167 ("e Series") and i167 models sold to commercial users, and all p133 ("p Series") models sold to consumers in test markets.

Reason for recall

Under certain operating conditions, particularly when the batteries are near the end of charge, some Segway HTs may not deliver enough power, allowing the rider to fall. This can happen if the rider speeds up abruptly, encounters an obstacle or continues to ride, after receiving a low-battery alert.

Remedy, what to do

Call Segway LLC for information on how to receive a free software upgrade. Segway LLC is directly contacting owners of these products. Riders are reminded that, even after the software upgrade, appropriate operating techniques, as described in Segway HT user materials, are essential to safety.

Recall Profile

Structured summary of the CPSC recall record
Attribute	Value
Agency	U.S. Consumer Product Safety Commission
Severity class	Not classified by agency
Status	Active
Recall number	03553
Date reported	September 26, 2003
Date initiated	September 26, 2003
Recalling firm	Segway LLC, of Manchester, New Hampshire
Affected scope	Approximately 6,000
Distribution	Not disclosed
Official source	CPSC notice →

Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.

What to do with this recall

Call Segway LLC for information on how to receive a free software upgrade. Segway LLC is directly contacting owners of these prod…

Check the recall number (03553) and product description against the item you own. Search the archive
Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next

This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.

Frequently Asked Questions

What product was recalled? ▼

Why was this product recalled? ▼

What should consumers do? ▼

Which agency issued this recall? ▼

This recall was issued by the CPSC on September 26, 2003. CPSC does not publish a hazard classification for this recall. Recall number: 03553.

How do I report an injury from a recalled product? ▼

Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.

Nationwide recalls with similar severity or category timing

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Similar severity · nearest report date

Same archive severity grade, closest by report date among other firms and states.

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Similar Electronics · nearest report date

Same product category, closest by report date among other firms and states (deduped against the severity set).

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This recall: CPSC, reported September 26, 2003. Severity classes follow each agency's own taxonomy; related-recall context is computed across the full archive.

Methodology · Corrections · Archive as of August 2026