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Apollo Recalls Phantom Electric Scooters Due to Fall and Injury Hazards

Reported: August 31, 2023 Initiated: August 31, 2023 #23270

Product Description

This recall involves the Apollo Phantom V1, V2 and 60V Electric Scooters models. The scooter has one stem bolt that connects the stem of the scooter with the front suspension and wheel assembly. "Apollo" is printed on the stem of the scooter and "Apollo Phantom" is displayed on the rear left side of the grip tape on the deck of the scooter. "Apollo Phantom" is also listed on the bottom of the scooter with the model year.

Reason for Recall

The bolt on the electric scooter can come loose causing the suspension and wheel assembly to separate, posing fall and injury hazards.

Remedy

Consumers should immediately stop using the recalled scooters and contact Apollo for a free replacement bolt to repair the scooter. The firm will send instructions with a video link demonstrating how consumers can install the new bolt on their scooter at home. Apollo will also make its servicing and partner locations available to any customers to have the bolt replaced or tightened free of charge. Apollo is contacting all known purchasers directly.

Details

Units Affected
About 3,900
Official Source
https://www.cpsc.gov/Recalls/2023/Apollo-Recalls-Phantom-Electric-Scooters-Due-to-Fall-and-Injury-Hazards

Frequently Asked Questions

What product was recalled? ▼
This recall involves the Apollo Phantom V1, V2 and 60V Electric Scooters models. The scooter has one stem bolt that connects the stem of the scooter with the front suspension and wheel assembly. "Apollo" is printed on the stem of the scooter and "Apollo Phantom" is displayed on the rear left side of the grip tape on the deck of the scooter. "Apollo Phantom" is also listed on the bottom of the scooter with the model year.. Units affected: About 3,900.
Why was this product recalled? ▼
The bolt on the electric scooter can come loose causing the suspension and wheel assembly to separate, posing fall and injury hazards.
What should consumers do? ▼
Consumers should immediately stop using the recalled scooters and contact Apollo for a free replacement bolt to repair the scooter. The firm will send instructions with a video link demonstrating how consumers can install the new bolt on their scooter at home. Apollo will also make its servicing and partner locations available to any customers to have the bolt replaced or tightened free of charge. Apollo is contacting all known purchasers directly.
Which agency issued this recall? ▼
This recall was issued by the CPSC on August 31, 2023. Severity: Moderate. Recall number: 23270.

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